Ch.6 · ARN and EUIN Rules · hard
What is the 'net promoter score' (NPS) concept as applied to mutual fund distributor-investor relationships?
0% of students got this wrong
EXPLANATION
Net Promoter Score (NPS) is a customer satisfaction metric measuring how likely investors are to recommend their distributor to friends/family. A high NPS reflects strong trust and service quality — indicating investors feel their distributor genuinely acts in their interest. High-NPS distributors typically have better investor retention and referral-based growth.
Practising Chapter 6 one question at a time?
Try the full chapter — 100 questions, tracked score, weak area breakdown.