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Ch.4 · AMFI Code of Conduct · medium

What is the first step an investor should take when they have a grievance related to a mutual fund?

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EXPLANATION

The correct escalation sequence is: first approach the AMC's investor service centre → then escalate to the AMC's grievance redressal officer → then file on SEBI SCORES if unresolved. SEBI SCORES is not meant to be the first point of contact.

A.Directly file a complaint on SEBI SCORES

B.Approach the Ombudsman

C.Contact the AMC's investor service centre first [✓ Correct]

D.File a case in consumer court

EXPLANATION

The correct escalation sequence is: first approach the AMC's investor service centre → then escalate to the AMC's grievance redressal officer → then file on SEBI SCORES if unresolved. SEBI SCORES is not meant to be the first point of contact.

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