Legal

Refund Policy

Last updated: 3 April 2026

Passlane is a brand operated by Tectonic Edusystems Private Limited. We offer digital exam preparation content — question banks, mock tests, and performance analytics. Because access to this content is granted immediately upon payment, our refund policy reflects the nature of digital goods while remaining fair to our users.

Short version: We offer a full refund within 24 hours of purchase if you have not accessed the paid content. If the platform is inaccessible for more than 48 continuous hours due to a fault on our end, you are entitled to a full refund regardless of access.

1. Refund Eligibility

Scenario	Refund eligible?
Purchase within 24 hours, paid content not accessed	Full refund
Purchase within 24 hours, paid content accessed	Not eligible
Purchase older than 24 hours	Not eligible
Platform inaccessible for 48+ continuous hours (our fault)	Full refund
Duplicate accidental payment for same product	Full refund
Payment debited but access not granted	Full refund
Change of mind after accessing content	Not eligible
Failed the exam after using the platform	Not eligible
PL Coins (virtual credits)	Non-refundable
Partially used subscription	Case by case

2. How to Request a Refund

Email support@passlane.in with the subject line "Refund Request — [your registered email]". Include:

Your registered email address
Date and amount of the transaction
Razorpay payment ID (visible in your payment confirmation email)
Reason for the refund request

We will acknowledge your request within 1 business day and process eligible refunds within 5–7 business days. Refunds are credited to the original payment method.

3. Why We Have a 24-Hour Window

Unlike physical products, digital content is consumed instantly and cannot be returned. We offer a 24-hour window as a good-faith measure for cases where a user changes their mind before accessing the content. Once paid content — question banks, chapter practice, mock tests — has been accessed, the digital good has been delivered.

We strongly recommend using the free tier (no payment required) before purchasing to ensure the platform meets your needs.

4. Technical Failures

If you experience a technical issue that prevents you from accessing paid content, contact us at support@passlane.in. We will resolve the issue within 48 hours or issue a full refund at your choice. This applies to platform-side failures only — not issues caused by your device, browser, or internet connection.

5. Payment Failures

If your payment was debited but you did not receive access, your money may be held by the payment gateway pending reconciliation. Email us immediately at support@passlane.in with your Razorpay payment ID. We will investigate and either grant access or initiate a refund within 2 business days.

6. Chargebacks

If you believe a transaction was unauthorised, please contact us before initiating a chargeback through your bank — we can resolve most issues faster directly. Accounts subject to fraudulent chargebacks may be suspended.

To request a refund:
Email support@passlane.in with subject "Refund Request — [your email]"
Include your Razorpay payment ID.
Tectonic Edusystems Private Limited, Delhi, India.
We respond within 1 business day.